Apple's wildly successful iPhone comes equipped with a full-blown version of the company's iOS and Web browser
Indicate whether the statement is true or false
TRUE
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Answer the following statements true (T) or false (F)
1. Luis, the sales manager of IT Sales, mentioned to his assistant, Marla, "I just got off the phone with one of our best customers and he told me about quite a few customer service issues, and I'm glad he took the time to call. You know, most people will not call a company when they have a problem; they just tell friends, family, and coworkers." This statement about who customers call when complaining about faulty customer service is accurate. 2. The rational model assumes that managers have complete information, are able to make an unemotional analysis, and are able to make the best decision for the organization. 3. Nonrational models of decision making assume that managers have complete information and are able to make the best decision for the organization. 4. With satisficing, managers look for alternatives until they find one that is satisfactory, not optimal.
The major refinement in Huff's law versus Reilly's law is Huff's use of _____
a. a point of indifference b. sensitivity of the kind of shopping to travel time c. mileage versus driving time d. small versus large cities
Through the phenomenon known as _____, customers who do not receive a satisfactory remedy often will communicate their dissatisfaction to others using the Internet
Fill in the blank(s) with correct word
The Electronic Communications Privacy Act protects electronic communications while they are
in transit as well as when they are stored. Indicate whether the statement is true or false