How can a process be improved by using process management principles?
A) by automating the activities
B) by minimizing the outsourcing of activities
C) by removing unproductive resources from a process
D) by creating a bottleneck
C
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Which of the following types of differentiation relates to companies having better-trained personnel
who provide superior customer service? A) channel differentiation B) services differentiation C) employee differentiation D) image differentiation E) product differentiation
With regard to the terms quality control and quality assurance, ______.
A. quality control is concerned with the quality of a product or service after it is produced or delivered B. quality assurance aims to improve a product or service’s quality after it is produced or delivered C. quality control is concerned with the quality of a product or service before it is produced or delivered D. quality control is concerned with the application of government regulations governing quality
Public relations is limited to an organization's marketing function
Indicate whether the statement is true or false
The production cost reports show the calculations for the physical flows and the ________ flows of the products
A) cash B) price C) cost D) supply