A(n) is defined as an intact group of employees who are responsible for a "whole" work process or segment that delivers a product or service to an internal or external customer.

Fill in the blank(s) with the appropriate word(s).


self-directed work-team

Communication & Mass Media

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Forsdale suggested every person uses all of the following processes to "metabolize" information, EXCEPT

a. Selective perception b. Ego gratification c. Selective attention d. Selective memory

Communication & Mass Media

The principle of _____ entails that speech materials in an outline should descend in importance from general main points to more specific subpoints and sub-subpoints

a. coordination b. balance c. subordination d. order

Communication & Mass Media

Skills explain why a particular strategy works in one situation and fails in another

True False

Communication & Mass Media

Which of the following characterizes the positivist tradition?

a. a belief in objective reality and the use of qualitative data b. a belief in a subjective reality and the use of qualitative data c. a belief in an objective reality and quantitative data d. a belief in a subjective reality and quantitative data

Communication & Mass Media