Answer the following statements true (T) or false (F)

1. Jyl, a supervisor, told her employees, "The store will close Monday for inventory. All employees are expected to participate." Jyl's communication to her employees is an example of upward communication.
2. Productivity is defined by the formula of outputs divided by inputs for a specified period of time.
3. If a manager decreases the efficiency of labor and makes no improvements to the efficiency of capital, an increase in productivity will result.
4. Controls allow top management to decentralize decision making at lower levels within the organization.


1. FALSE
Instructions are an example of downward communication. Jyl, a supervisor, told her employees, "The store will close Monday for inventory. All employees are expected to participate." This is an example of downward communication.
2. TRUE
Productivity is defined by the formula of outputs divided by inputs for a specified period of time.
3. FALSE
You can increase overall productivity by making substitutions or increasing the efficiency of any one element: labor, capital, materials, and energy.
4. TRUE
Controls allow top management to decentralize decision making at lower levels within the organization and to encourage employees to work together in teams.

Business

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