Discuss how to soften the blow of bad news by subordinating the news
What will be an ideal response?
Answer: One of the best ways to buffer bad news is to begin with good news and audience benefits, if there are any. Although you need to state bad news clearly, you can ease its impact by using subtle subordinating techniques, such as passive voice or a subordinate clause. The term voice refers to the relationship between the subject and verb in a sentence. In active-voice sentences, the subject performs the action of the verb. In passive-voice sentences, the subject does not perform the action of the verb. Putting the bad news in a subordinate clause means preceding the bad news with a word like "although," which will soften the impact. The language you use in bad-news messages influences the audience's response as much as the organization of the message itself. The tone and style of the message should help the audience feel good about you, the situation, and themselves. The following guidelines will help you evaluate your messages for effective language. Your audience will be more open to accepting the bad news if you treat them politely and respectfully. Show that you understand their needs and concerns. Avoid using language that is accusatory or blaming. First drafts of bad-news messages often use words like "unfortunately" to convey the bad news. As much as possible, review your wording and remove negative words and phrases like these: unfortunately, we cannot, your fault, unable, unwilling, misunderstand, regret, violate, refuse, reject, deny.
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