What adaptation strategy is employed by controllers?
a) Minimize perceptions of risk by explaining how this has worked in the past.
b) Provide extensive and detailed explanations to support points being made.
c) Make analogies about how your product works well in other similar organizations.
d) Develop credibility by gaining the endorsement of someone the decision maker respects.
ANS: b
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____________effects stem from behavioral issues such as avoidance or disfluency and
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