Any direct interface between customers and a company–whether it is online, in-person, or over the phone–is called a(n) ________
A) share of customer
B) customer target
C) touchpoint
D) customization
E) analytic
C
You might also like to view...
Depreciation of an asset based on the number of hours of usage is a(n)
A) time-based method B) accelerated method C) replacement method D) activity-based method
Angela wants to start a company developing apps. She needs access to research and development (R&D) to be able to use the newest technologies. Of the conditions that need to be put in place for the Entrepreneurial Ecosystem, she needs ______.
a. financial resources b. support from government c. entrepreneurship education d. research and development transfer
Exclusive distribution
A. usually involves intermediaries who are willing to take over all responsibility for promoting the producer's product. B. should generally be used only if it is not possible to generate intermediary interest in intensive distribution. C. is an arrangement between a producer and intermediary that is illegal for most types of products in the United States; thus it is not very common. D. is legal as long as it does not involve vertical channel arrangements. E. None of these answers is correct.
____ is the arrangement of machinery, equipment, and personnel within a production facility.
A. Process layout B. Product layout C. Resource design D. Plant layout E. Design planning