The difference between the actual cost of the input and its planned cost is
A) the total budget variance.
B) the usage variance.
C) the price variance.
D) the efficiency variance.
E) the budget variance.
A
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In customer service, pet peeves or hot buttons are behaviors such as ________.
A. demonstrating knowledge or authority B. exhibiting a professional appearance C. putting someone's call on hold without permission D. answering the telephone promptly
When Hayley had some problems with the applications on her cell phone, she gave her cell phone to the service center for a software update. The service center returned the phone to Hayley the next day, with the software update complete
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An ethnocentrist is a person who refuses to develop sensitivity to other cultures
Indicate whether the statement is true or false