Mutually exclusive events exist if only one of the events can occur on any one trial
Indicate whether the statement is true or false
TRUE
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The key to using customer service to develop long-term relationships is:
A) to provide services for free to all customers. B) to view service as a way of differentiating your product. C) to provide service only to loyal customers. D) to make sure that your service is similar to that provided by the competitors.
ASEAN stands for ______.
a. Association of Southeast Asian Nations b. Association of Standard Ethics in Asian Nations c. All South East Asian Nations d. Alliance of Southeastern Asian Nations
Which statement about communicating across cultures is correct?
A) You can convey decorum by speaking slowly and distinctly. B) You can help audiences follow your comments by minimizing your use of media. C) You can convey key points more effectively by mentioning concrete examples. D) You can use humor to defuse tense moments or encourage participation. E) You can add an air of informality by speaking in local slang.
The capacity to act through an agent, depends on the capacity of the agent to do the act
a. True b. False Indicate whether the statement is true or false