Teachers cannot help students build needed experience

Indicate whether the statement is true or false.


ANS: F

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Studies have documented that ______ students receive office referrals and harsh punishment at a significantly higher rate than European American students.

a. Asian American b. Native American c. Hispanic American d. African American

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Which of the following is NOT a recommended strategy for managers for handling incoming calls?

a. Redirect calls to others better suited to handle them. b. Log your calls chronologically. c. Automate a callback system. d. Gather name, number, best and worst times to return the call, and the nature of the call.

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Amy created a questionnaire to determine if she was effectively meeting her students' needs. She received several negative comments from one student. What should Amy NOT do?

a. Ignore the comments because the student who wrote them is likely seeking revenge. b. Solicit feedback from others in the class to see if they have the same or related concerns. c. Reflect on the statements and the students who made them and try to determine why students responded as they did. d. Talk privately to the student who wrote the negative feedback.

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For the set of data, the median is ______ and the mean is ______. 5, 3, 9, 2, 4

a. 4.00; 23.00 b. 4.60; 4.00 c. 9.00; 4.00 d. 4.00; 4.60

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