Which of the following is NOT a recommended strategy for managers for handling incoming calls?
a. Redirect calls to others better suited to handle them.
b. Log your calls chronologically.
c. Automate a callback system.
d. Gather name, number, best and worst times to return the call, and the nature of the call.
b
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Learned helplessness results when children
a. learn that, by acting helpless, they can get their parents to do things for them. b. whose parents are responsive to crying learn to cry more often. c. come to enjoy pretending to be helpless. d. become passive in situations where they have learned that their actions do not influence events.
According to Maslow, self-esteem is developed
A) only at home. B) through continual interaction between the family, caregivers and the child. C) after the age of three years old. D) through interactions with the parent. E) None of these answers are correct.
The best source of information about developmental, social and academic problems is
a. the family. b. other teachers. c. a school psychologist. d. a child.
Answer the following statement(s) true (T) or false (F)
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