A(n) _______ service desk responds to questions, distributes information, and handles incidents and service requests for its company's employees.
Fill in the blank(s) with the appropriate word(s).
internal
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Empowerment means allowing employees at a firm's lowest levels to make important decisions regarding how service will be provided to customers.
Answer the following statement true (T) or false (F)
Which of the following plays the most important role in government buying?
A) price B) product differentiation C) advertising D) personal selling E) customer relationship management
All of the following are benefits of an ESOP except:
A. it offers a planned exit in writing. B. the company can deduct contributions to an ESOP. C. it is relatively simple to establish. D. it offers a unique incentive to employees.
A 3,000-word piece written about a product by the company that owns or is responsible for the product is a _____.
A. feature article B. captioned photograph C. promotional campaign D. news release E. public relations scheme