An unpleasant occurrence that is commonplace, can be addressed in a limited time frame, and doesn't drain organizational resources or arouse public attention is a ________
A) a crisis
B) a problem
C) a situation
D) an incident
E) an event
Answer: B
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Kit is giving a speech on animal rights and hopes to change
the attitudes, beliefs, values, and actions of her audience on this issue. The general purpose of Kit's speech is to a. accentuate. b. celebrate. c. shock. d. persuade.
Jamal considered three potential speech topics: Rock & Roll from its Birth to the Present, The Influence of British Rock on American Rock, or The Work of the Beatles. Which criterion should he use to select the best topic?
A. clarity B. appropriateness for written delivery C. self-interest D. appropriateness of scope
If listeners appear confused, the speaker's best course of action is
A. finishing the remarks as soon as is practical. B. concluding the speech then offering to elaborate on anything that was confusing. C. pausing to eliminate any noise that might be interfering with their comprehension of the message. D. stopping to ask if they have any questions.
In the five-stage model of grief, ___________ is the fifth and final stage
Fill in the blank(s) with correct word.