When using the emotion-reducing model, it is appropriate for the service provider to interrupt the customer and interject his or her own views.
Answer the following statement true (T) or false (F)
False
To help calm the customer down, you must send customer-focused verbal and nonverbal messages. Most important is the ability and the willingness to listen calmly to what the customer has to say without interrupting or interjecting your views.
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The general ledger account for Accounts Receivable shows a debit balance of $25,000 . Allowance for Uncollectible Accounts has a credit balance of $1,500 . Net sales for the year were $250,000 . In the past, 3 percent of sales have proved uncollectible, and an aging of accounts receivable resulted in an estimate of $10,000 of uncollectible accounts receivable. Using the accounts receivable aging
method, the Allowance for Uncollectible Accounts balance (after adjustment) would be a. $11,500. b. $10,000. c. $8,500. d. $10,750.
Badger Corporation purchased a machine for $132,000 on January 1 . 2011, and depreciated it by the straight-line method using an estimated useful life of eight years with no salvage value. On January 1 . 2014, Badger determined that the machine had a useful life of six years from the date of acquisition and will have a salvage value of $12,000 . A change in estimate was made in 2014 to reflect
these additional data. What amount should Badger record as the balance of the accumulated depreciation account for this machine at December 31 . 2014? a. $73,000 b. $77,000 c. $61,250 d. $63,600
TrueBlue requires that managers meet to discuss the performance of individual employees. They first rate those whose performances are particularly good or poor, and then rate employees who are in the middle. The purpose of this __________ process is to ensure that their employee evaluations are in line with one another.
A. cross-referencing B. authentication C. mentoring D. calibration
What is the chief advantage of the periodic system?
A. Immediate feedback on the inventory on hand at any time during the period B. Timely discovery of losses due to theft C. Better control over inventory D. Efficiency and ease of recording