When customers are angry, it is best to _____.
a. let them vent, then acknowledge their feelings
b. tell them you and your company are not responsible
c. tell them you will return later after they have calmed down
d. explain that you are unwilling to serve a client who is in a bad mood
a. let them vent, then acknowledge their feelings
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Answer the following statement(s) true (T) or false (F)
Glue-laminated lumber cannot be used for structural purposes.
Determine angle y in the accompanying figure. Round to the nearest hundredth degree.
A. 49.80o B. 50.44o C. 51.82o D. 52.88o
Technician A says etching is a discoloration or removal of some material caused by corrosion or some other chemical reaction. Technician B says thrust washers should be replaced with new ones if they are pitted or scored. Who is correct?
A. A only B. B only C. Both A and B D. Neither A nor B
The cuticle at the base overlapping the lunula is the:
What will be an ideal response?