All of the following accurately describe supply chain management EXCEPT:
A. physical flow process
B. customer-driven
C. provides enhanced customer and economic value
D. plays the role of communicator of customer demand
E. relies on a "push" strategy
Answer: E
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Edna Wallace is a little worried concerning all the talk she has heard recently about lawsuits due to misrepresentation and breach of warranty. To help her "stay legal," her sales manager should advise her to do all of the following EXCEPT:
A. avoid making exaggerated claims about product safety. B. thoroughly educate all customers before making a sale. C. make claims or promises of a factual nature. D. be accurate when describing her product's capabilities. E. know the technical specifications of the products she sells.
When customers return goods for cash refunds or, if the customer has not yet paid, for cancellation of the customer's obligation to pay, the firm records a sales
a. allowance. b. return. c. discount. d. credit. e. debit.
An organization that wants to provide business partners with always-available information and contact should use which of the following?
a. Intranet b. Extranet c. Email d. Voice mail
Residual income is calculated as
A) operating income - (ROI x average operating assets). B) operating income/(ROI x average operating assets). C) operating income/(minimum rate of return x average operating assets). D) operating income - (minimum rate of return x average operating assets). E) (minimum rate of return x average operating assets)/operating income.