Which of the following statements is true of the Americans with Disabilities Act (ADA)?
a. The ADA does not protect recovering addicts.
b. The ADA does not protect current users of illegal drugs.
c. Impairments such as autism and bipolar disorder are not covered by the ADA.
d. Impairments such as cancer and HIV infection are not covered by the ADA.
Ans: b. The ADA does not protect current users of illegal drugs.
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Predicting consumer behavior by concentrating on the motives of purchasing involves using a(n):
A) product-specific research approach B) psychological approach C) sociological approach D) anthropological approach
Ava has a cute little 7-year-old named Boyd. Boyd had a habit of being mean to his beloved cat, Dickie. Ava decided to remove Dickie from the room every time Boyd pulled his tail or did anything unpleasant to the cat. After a while, Boyd realized that in order to keep the cat in the room, he could not pull his tail or be unpleasant to Dickie. His behavior changed for the better. This is an example of ______.
A. positive punishment B. positive reinforcement C. negative punishment D. negative reinforcement
Which of the following is a common mistake that prevents a salesperson from making a successful sales call?
A. Asking too many open-ended questions. B. Being too accommodating to the prospect. C. Making overly assertive closing statements. D. Not recognizing when or how to close. E. Expecting the prospect to take an active role in the presentation.
The ________ is calculated by dividing total liabilities by total assets.
A. inventory turnover B. debt ratio C. net profit margin D. current ratio