The set of decisions made within the operations function to support the overall mission and strategy of the firm are referred to as?

a. Strategic plans
b. Vision statements
c. Operations strategies
d. Operations initiatives


c. Operations strategies

Business

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During what step of the Communication Process Model does the receiver's motivation and ability to remember to act on a message become most important?

A) When providing feedback B) When responding to the message C) When receiving the message D) When decoding the message E) When selecting the message

Business

The Retained earnings account has a credit balance of $37,000 before closing entries are made. Total revenues for the period are $55,200, total expenses are $39,800, and dividends are $9,000. What is the correct closing entry for the expense accounts?

A. Debit Income Summary $39,800; credit Retained earnings $39,800. B. Debit Income Summary $39,800; credit Expense accounts $39,800. C. Debit Expense accounts $37,000; credit Retained earnings $37,000. D. Credit Expense accounts $39,800; debit Retained earnings $39,800. E. Debit Expense accounts $39,800; credit Income Summary $39,800.

Business

______ negotiations are generally preferred because negotiators can see the other person’s nonverbal behavior and better understand objections.

A. Written B. Silent C. Face-to-face D. Arbitrated

Business

For paying their payroll, most employers use payroll checks drawn on a special bank account

Indicate whether the statement is true or false

Business