What does “BATNA” stand for, as it relates to conflict resolution?
A. Before Arguing, Try Negotiating an Agreement
B. Best Alternative To a Negotiated Agreement
C. Biggest Advantage To Negotiating Anything
D. By Afternoon, The Negotiator Adjourns
E. Battered by Accelerating Tensions? Negotiate Away!
Answer: B
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Indicate whether this statement is true or false.
Arlene, a new cosmetics salesperson, is planning to go door-to-door in a neighborhood in which she has never conducted business. Which sales presentation method would most likely be appropriate for Arlene?
A. Customized B. Memorized C. Need-satisfaction D. Formula E. Problem-solution
Freight forwarders may typically provide advice regarding all of the following except
A. the best mode of transport. B. import and export regulations. C. export packing. D. markets. E. tax avoidance.
Richard sent a letter to Enrico, his client in El Salvador who speaks English with hesitancy. What is the most obvious problem with the following excerpt from the letter? "I'm so sorry I dropped the ball on the contract negotiations. I've been wearing so many hats lately, I hardly know if I'm coming or going. I promise I'll make things up to you as soon as my situation levels out."
a. Parallelism b. Culturally biased terms c. Regional jargon d. All of the above