Most of the audience for John's speech on buying a home didn't listen. They took for granted that the economy would continue to decline and home prices would be out of their reach. What caused these listeners to fail to listen critically?
A. opinions
B. values
C. facts
D. assumptions
Answer: D
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The process of redefining events and experiences from a different point of view is known as
A) self-reflexivity. B) reframing. C) self-fulfilling prophecy. D) unknown self.
The values-driven management of relationships between an organization and the publics that can affect its success is
A) marketing B) public relations C) advertising D) promotion E) IMC
According to social penetration theory, after the first stage--the exploratory-affective stage--relationships move into the second stage, which is called the affective stage.
a. True b. False
All of the following are ways in which nonverbal messages interact with verbal messages EXCEPT
A) to define. B) to substitute. C) to repeat. D) to accent.