Identify ways to become an active listener
1. Use internal paraphrasing to summarize the speaker's comments.
2. Take brief notes.
3. Concentrate on the main ideas.
4. Evaluate the validity of the overall argument by not focusing on every last detail.
5. Personalize the information by asking yourself, "How does this point affect me?"
6. Maintain eye contact with the speaker.
7. Provide feedback in conversations to reinforce your understanding of the topic.
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Provide four examples of companies that used solutions to service failures
What will be an ideal response?
Meg always knew she wanted to become a veterinarian. To do so, there would be a lot of daily discipline and studies in front of her. Daily she would revisit her educational goals and she would re-envision her future in becoming a veterinarian. Which habit is Meg practicing?
A. habit 1: be proactive B. habit 2: begin with the end in mind C. habit 4: think win-win D. habit 5: seek first to understand, then to be understood.
Identify the correct sequence of the levels involved in building brand familiarity.
A. brand rejection, brand nonrecognition, brand recognition, brand activation, brand equity B. brand evaluation, brand preference, brand recognition, brand rejection, brand activation C. brand insistence, brand equity, brand evaluation, brand insistence, brand rejection D. brand rejection, brand nonrecognition, brand recognition, brand preference, brand insistence E. brand activation, brand rejection, brand recognition, brand preference, brand insistence
A specific type of reject stub is called a(n):
A. exception routine B. summary report C. corrective routine D. normal routine