According to the text, Wells Fargo focused on which of the following in the dormant stage of the issue life cycle?

a. closing some of its branches
b. encouraging media coverage
c. repairing its damaged image
d. anticipating customer reactions


c. repairing its damaged image

Communication & Mass Media

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Which of the following questions should be answered by a communications analysis?

a. What is the organization’s primary competition? b. What market position does the organization hold? c. What is the organization’s reputation and image? d. What challenges is the organization facing?

Communication & Mass Media

Discuss how you should organize to optimize learning. 

What will be an ideal response?

Communication & Mass Media

A __________ is a message of praise, flattery, or congratulations

Fill in the blanks with correct word

Communication & Mass Media

Microbiologist Robert Massung stated in his 1996 research that your hands are like limousines; they collect germs and deliver them to your door. The "door" is the mucous membranes in your eyes, nose, and mouth, which are like moistened carpets that grant microbes quick access to your bloodstream and the rest of your body. What kind of support did Massung use?

a. literal contrast
b. literal comparison
c. figurative contrast
d. figurative comparison

Communication & Mass Media