Based on the ideas in this chapter, what topics should be included in a prepromotional managerial communication training program?
What will be an ideal response?
Interpersonal skills, collaboration, cultural sensitivity, and diversity are some of the
most important topics for managerial communication training. Core skills training should
include listening, interpreting organizational objectives, nonverbal behavior, building
trust, and group problem-solving methods. Speaking and writing competencies are also
generally considered to be threshold competencies for supervisors and managers.
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(Choose the best answer.) Appendices should:
A) be labeled with a letter B) be labeled with a title C) be included in the Table of Contents D) be labeled with a letter and a title E) be labeled with a letter and a title and included in the Table of Contents
Which of the following is an example of the physical production process in the service delivery system at a restaurant?
a. the cooking of the food b. the serving of the food c. the management checking on tables d. the point-of-sales system
Firms construct _______ for each market segment—the bare minimum of products and services that all segment members uniformly value
a. naked solutions b. residual variation c. mass customization d. options
Which of the following WBS levels is used for scheduling?
A) Level 1 B) Level 2 C) Level 3 D) Level 4