Explain how the production of services is different from the production of manufactured goods.
What will be an ideal response?
Customers are more involved in obtaining the services they want when compared to manufactured products. Services are consumed immediately unlike products. Most often, services are provided when and where customers desire them; products are not. Services are usually labor-intensive. Services are intangible and, therefore, it is more difficult to evaluate customer satisfaction.
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Why is it important for a manager to understand organizational culture? What functions does organizational culture serve?
What will be an ideal response?
Answer the following statements true (T) or false (F)
1.Coaching is a way to provide ongoing feedback to employees about their job performance. 2.Gross negligence is intentional behavior that has the potential to cause great harm to another or to the company. 3.In situational management, an autocratic style is high in direction and low in supportiveness. 4.In situational management, an empowering style is appropriate when interacting with outstanding employees. 5.In the commitment stage of the change process the individual level of commitment can continue to change.
Vertical analysis is a technique that expresses each item in a financial statement
A) in dollars and cents. B) as a percent of the item in the previous year. C) as a percent of a base amount. D) starting with the highest value down to the lowest value.
Ajax Inc. is one of the customers of a well-known linen manufacturing company. Ajax has not ordered linen in some time, but when it did order in the past it ordered frequently, and its orders were of the highest monetary value. Under the given circumstances, Ajax is most likely to have an RFM score of ________.
A. 555 B. 515 C. 155 D. 511 E. 151