Answer the following statements true (T) or false (F)
1. When working with culturally diverse employees, managers can benefit from using
silence as a type of response.
2. Finishing someone’s sentences for them indicates a strong communication
relationship and encourages the speaker.
3. An open-door policy is NOT always successful in inducing communication.
4. The sending side of the communication process is more difficult than the receiving
side.
1. TRUE
2. FALSE
3. TRUE
4. FALSE
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Reese has been trying to study with Jackson for their upcoming exam but the construction noise from the new dorm being built across the parking lot from their dorm has made it difficult to concentrate on their work. This is an example of which of the following choices?
A. internal noise B. environmental noise C. psychological noise D. inconsequential noise
A clear, thoughtful mission statement provides employees with a shared sense of purpose, direction, and ________
A) profitability B) target market feasibility C) opportunity D) continuous improvement E) quality products
A company decides to let go of some employees due to a financial crisis. Jane loses her job, while her colleagues with similar performance ratings and productivity retain their jobs. Jane's judgment of her loss when compared to her colleagues' is a perception of
A. task unfairness. B. outcome unfairness. C. procedural unfairness. D. structural unfairness. E. process unfairness.
In which step of the prospecting process, leads and prospects are evaluated based on the "MAD" questions?
A. Qualifying a lead B. Preapproach C. Lead development D. Approach E. Lead generation