When a project manager imposes a solution to the conflict after listening to each party, he or she is ________ the conflict.
Fill in the blank(s) with the appropriate word(s).
arbitrating
When arbitrating the conflict, a project manager imposes a solution to the conflict after listening to each party. The goal is not to decide who wins but to have the project win. In doing so, it is important to seek a solution that allows each party to save face; otherwise the decision may provide only momentary relief.
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The steps, in order, of the Coaching Model to be used when employee performance drops below aspirational levels are ______.
A. describe desired performance, describe current performance, compare desired to current performance, get a commitment to the change B. denial, resistance, exploration, commitment C. describe current performance, describe desired performance, compare desired to current performance D. describe current performance, describe desired performance, get a commitment to the change, follow-up
______ is the ability of a company to deliver products to customers without loss or damage.
A. Order fill rate B. Delivery safety C. Order delivery completion D. In-stock probability
Capacity requirements planning (CRP) is most conducive for ______ production processes.
A. job-shop B. intermittent C. outlier D. flow-shop
After the terrorist attacks of September 11, 2001, President George W. Bush created the cabinet-level department of:
A) U.S. Department of Homeland Security. B) U.S. Department of Justice. C) U.S. Department of Anti-Terrorism. D) U.S. Department of Defense.