The basic idea behind a CRM program is to assess the value of each customer in the CIF to the firm and then develop standardized programs that appeal to most customers
Indicate whether the statement is true or false
FALSE
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Daniels Company entered into a direct-financing lease with Old 7 Corporation, which called for seven annual rentals of $3,500 at an interest rate of 1 . percent. The payments are to be paid at the end of each year. The lease also contained a bargain purchase option allowing Old 7 to purchase the asset for $2,500 after making the seventh annual rental payment. What was the cost of the asset?
a. $17,104 b. $18,473 c. $25,631 d. $27,000
CRM software can most likely help a salesperson to do all of the following EXCEPT:
A) remember the names of the customer's family members B) develop a partnering relationship with the customer C) track which products a customer prefers to purchase D) shift the customer from a reflective to emotive style E) adapt to the customer's communication style
On February 4, 2012, Samson Company had a market price per share of common stock of $32 . For the previous year, Samson paid an annual dividend of $1.28 . What is the amount of dividend yield for Samson Company?
a. 4% b. .4% c. 2.5% d. 25%
Fiedler identified two leadership styles: the __________-oriented leader (who is quite efficient and goal oriented) and the ______________- oriented leader (who derives satisfaction from successful interpersonal relationships).
A) Organization; team B) Task; relationship C) Success; relationship D) Task; social