CRM software can most likely help a salesperson to do all of the following EXCEPT:
A) remember the names of the customer's family members
B) develop a partnering relationship with the customer
C) track which products a customer prefers to purchase
D) shift the customer from a reflective to emotive style
E) adapt to the customer's communication style
D
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Which of the following is an individual’s capability to function and manage effectively in culturally diverse settings?
A. emotional intelligence B. creative intelligence C. cultural intelligence D. global intelligence
Zachary works with employees from a variety of cultural backgrounds and wants to be tolerant of their beliefs. Zachary should practice ________
A) prototyping B) sympathy C) empathy D) ethnocentrism
To achieve long-term success in professional sales, all efforts must be centered on
A. serving the needs of the customer. B. creating a quality product. C. gaining a competitive advantage. D. creating persuasive ad campaigns. E. beating out the competition.
A borrower has the right to purchase the property after default by paying the full amount of the debt, plus any interest and costs that have accrued.
Answer the following statement true (T) or false (F)