When an organization continues serving the same clients by offering the same product or service, maintaining market share, and sustaining the organization's current business operations, it is following a ________ strategy.
A. renewal
B. stability
C. retrenchment
D. turnaround
Answer: B
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Use of a formal questionnaire that presents questions in a prearranged order is called ________
A) exploratory data collection B) structured data collection C) randomized data collection D) hypothetical data collection E) pre-arranged data collection
What is a danger of a ranking system like the General Electric three-tier 20-70-10 ranking system?
a. The best employee in a unit is likely to be rated as a “middle” performer. b. Most employees are rated as good regardless of their performance. c. Employees might conclude that trying to perform the best is pointless. d. A very good employee could be rated “lowest” or “worst” performer.
Which buyer behavior theory focuses the salesperson's attention on five important factors that the customer is likely to consider before making a purchase?
A) buyer-action theory B) compulsive-buying theory C) need-satisfaction theory D) buyer-resolution theory E) feature-benefit theory
Fletcher Company collected the following data regarding production of one of its products. Compute the fixed overhead cost variance. Direct labor standard (2 hrs. @ $12.75/hr.)$25.50 per finished unitActual direct labor hours 81,500 hrs.Budgeted units 42,000 unitsActual finished units produced 40,000 unitsStandard variable OH rate (2 hrs. @ $14.30/hr.)$28.60 per finished unitStandard fixed OH rate ($336,000/42,000 units)$8.00 per unitActual cost of variable overhead costs incurred$1,140,000 Actual cost of fixed overhead costs incurred$338,000
A. $18,000 unfavorable. B. $18,300 favorable. C. $18,000 favorable. D. $14,300 unfavorable. E. $18,300 unfavorable.