When positioning the bad news in a letter, which of the following would ease the impact of the bad news?

A) Subordinate the bad news
B) Propose a solution
C) Offer an alternative
D) Create options for future business
E) Focus on benefits


Answer: A
Explanation: A) Although you need to state bad news clearly, you can ease its impact by using subtle subordinating techniques such as passive voice or a subordinate clause.

Business

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