How many people were fired following the Challenger explosion?
a. None
b. One
c. Two
d. Three, including the CEO
.A
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Answer the following statements true (T) or false (F)
1. A team created to broaden the information base for managerial decisions is known as a recommendation team. 2. A maintenance crew is an example of an action team. 3. A work team may be self-managed, cross-functional, virtual, or even all of these at the same time. 4. A cross-functional team is staffed with specialists pursuing a common objective.
With JIT manufacturing, which of the following costs would be considered an indirect product cost?
a. cost of specific-purpose equipment b. cost of equipment maintenance c. property taxes on the plant d. salary of a manufacturing cell worker
What is a major drawback of sites that rate and review products?
A) Consumers do not read such reviews, in general. B) Consumer read such reviews, but tend not to believe them. C) Only advertised products appear in these sites. D) There is always the possibility marketers will receive negative reviews. E) Connectors ignore these sites and, instead, depend solely on pitches by marketers.
When Simone dropped off her German Shepherd at the Puppy Heaven Kennel before she went on vacation, she was pleased when she saw that the waiting room was brightly lit, it looked and smelled clean, and all of the employees were wearing neat uniforms. In service blueprinting terms, the condition of the waiting room and the employee uniforms are examples of:
A. Customer actions B. Backstage contact employee actions C. Physical evidence D. Onstage contact employee actions E. Support processes