When Simone dropped off her German Shepherd at the Puppy Heaven Kennel before she went on vacation, she was pleased when she saw that the waiting room was brightly lit, it looked and smelled clean, and all of the employees were wearing neat uniforms. In service blueprinting terms, the condition of the waiting room and the employee uniforms are examples of:
A. Customer actions
B. Backstage contact employee actions
C. Physical evidence
D. Onstage contact employee actions
E. Support processes
Answer: C
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The graying population of the developed countries will have no impact on the global markets
Indicate whether the statement is true or false
Which of the following transactions is recorded in the purchases journal?
A) purchase of furniture on account B) cash purchase of merchandise inventory C) sale of merchandise inventory on account D) cash sales of merchandise inventory
Sigma Inc. has 2,000 Type-A accounts, each requiring 35 calls per year, and 1,000 Type-B accounts, each requiring 15 calls per year. What is the sales force's workload?
A) 15,000 calls B) 35,000 calls C) 70,000 calls D) 85,000 calls E) 95,000 calls
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Answer the following statement true (T) or false (F)