Explain the value chain perspective of a firm's competitive advantage.
What will be an ideal response?
The value chain perspective enables managers to see how competitive advantage flows from the firm's distinct set of activities. This is because a firm's core competency is generally found in a network linking different but distinct activities, each contributing to the firm's strategic position as either low-cost leader or differentiator.
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Andrew supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately. Andrew is understanding and patient with the staff, and tells them he knows what they're going through since it wasn't so long ago that he took those calls. According to revised path-goal theory, Andrew is using a(n) ______ leadership style.
A. work facilitation B. interaction facilitation C. supportive D. achievement-oriented E. value-based
Records disposition means that all records are destroyed
Indicate whether the statement is true or false.
Although ERISA has sweeping preemptive impact on most state laws, it specifically exempts _____ from its preemptive powers.?
A) ?state workers' compensation laws B) ?retired pensioners' benefit laws C) ?immigrant laborers' compensation laws D) ?health care providers' compensation laws
Define architecture and its importance in system design
What will be an ideal response?