Andrew supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately. Andrew is understanding and patient with the staff, and tells them he knows what they're going through since it wasn't so long ago that he took those calls. According to revised path-goal theory, Andrew is using a(n) ______ leadership style.
A. work facilitation
B. interaction facilitation
C. supportive
D. achievement-oriented
E. value-based
C. supportive
According to House's revised path-goal theory, those with a supportive leadership style treat others as equals, show concern for well-being and needs, and are friendly and approachable.
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It's often easier to reattract ex-customers than to find new ones because the company knows their names and histories
Indicate whether the statement is true or false
At a canning factory, new employees are instructed to wear a certain type of uniform while working around the canning machines. The description of the uniform is very detailed and specific. Which of the following kinds of standing plans is described in this scenario?
A. ?Norms B. ?Purpose statements C. ?Policies D. ?Rules and regulations
Conversion is limited to theft
Indicate whether the statement is true or false
In a decision tree, branches from a square node represent ______.
A. decision alternatives B. uncertain event whose occurrence cannot be predicted C. the state of nature D. consequences