"Gets people to like him or her quickly and convinces people to cooperate who might not otherwise respond" describes the interviewer characteristic of ethics
Indicate whether the statement is true or false
FALSE
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Which of the following is a disadvantage associated with positive gaps in perceived service quality?
A) customers' expectations adapt over time B) results in short-term dissatisfaction C) results in increased costs for the company D) causes employee dissatisfaction
Residual income is excess of operating income over net income
Indicate whether the statement is true or false
The advantage of ______ is that it enables planners to see the impact the planned order releases will have on the capacity required at the work centers.
A. capacity loading B. infinite loading C. finite loading D. work center loading
In order to prove fraud, which of these elements must be shown?
A. The innocent party knew the wrongdoer. B. The innocent party detected the misrepresentation prior to the contract's formation. C. The wrongdoer assumed a false identity. D. The innocent party justifiably relied on the wrongdoer's misrepresentation.