Jennifer finds a full duffel bag that she believes may be subject to an estray statute. Estray statutes apply to
A. abandoned property.
B. bailed property.
C. lost property.
D. mislaid property.
Answer: C
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The U.S.-Japanese agreement in 1981 to limit imports of small Japanese cars to the U.S.
a. affected Japanese automakers uniformly. b. resulted in losses to the Japanese auto industry. c. cost the U.S. consumer an extra $660 or so per Japanese import purchased. d. did not save any U.S. jobs.
The approach to conflict resolution that tries to ignore issues or denies there is a problem is called:
a. Confrontation b. Avoidance c. Accommodation d. Compromise
The surge in global trade in recent years has added to strains and charges for all forms of transport
Indicate whether the statement is true or false a. True b. False
Which of the following statements is FALSE concerning claim messages?
a. Most claims are from people who believe they have a legitimate complaint. b. The way an adjuster handles the complaint determines to a large extent the goodwill of the company. c. Complainers are less likely to continue to do business with a company than those who do not complain. d. Businesses that resolve claims effectively will retain most of the complainers as repeat customers.