Which of the following CRM functions empower sales representatives with information and business intelligence focused on customer buying patterns and needs?
A. Customer service and support
B. Analytics
C. Sales force automation
D. Marketing campaign management
C. Sales force automation
SFA systems empower sales representatives with information and business intelligence focused on customer buying patterns and needs. They help people at all levels of the organization to forecast future sales.
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Which of the following statements regarding Individual Retirement Accounts (IRA) is incorrect?
A. Excess contributions to an IRA are subject to an excise tax. B. Contributions to a conventional IRA may be tax-deductible while contributions to a Roth IRA are never tax-deductible. C. Once a taxpayer reaches age 70½, deductible contributions cannot be made to a conventional IRA. D. Because IRA contributions are based on compensation, a non-working spouse cannot make a contribution to an IRA.
______ emphasized that individual growth is the ultimate goal of moral decision-making.
A. Kant B. Ghandi C. Dewey D. Bentham
What is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem?
A. Intelligent system. B. Artificial intelligence. C. Neural network. D. Genetic algorithm.
Which of the following is the best way for an auditor to determine that every name on a company's payroll is that of a bona fide employee presently on the job?
A. Examine personnel records for accuracy and completeness. B. Examine employees' names listed on payroll accounting records. C. Make a surprise observation of the company's regular distribution of paychecks. D. Visit the working areas and confirm with employees their badge or identification numbers.