Which of the following is NOT a main tenet of the new public service?
A) Serve rather than steer
B) Think local, act global
C) Think strategically, act democratically
D) Serve citizens, not customers
B) Think local, act global
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Each of the following compound interest factors has the same number of periods (n) at the same interest rate (i). Which one is the table factor for the present value of a single sum?
A) 1.500730 B) 7.153291 C) 0.666342 D) 4.766540
Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?
A) Do not provide detail for how you plan to resolve the situation. B) Specifically assign blame to someone else in the organization. C) Start from the assumption that the information the customer provided is correct. D) Imply that the customer is at fault. E) Avoid taking or assigning personal responsibility for setting matters straight.
What is the disadvantage of letting the absence of further concessions convey the message of the final offer?
What will be an ideal response?
Discuss the control structure elements of the COSO framework.
What will be an ideal response?