Initial estimates of the probabilities of events are known as
a. sets
b. posterior probabilities
c. conditional probabilities
d. prior probabilities
D
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Which of the strategies should be adopted when a customer takes time to share a concern, complaint, or question?
A. Ensure that necessary follow-up actions begin once the transaction is completed. B. Take necessary actions to resolve the problem only when it is most convenient for you. C. Redirect the complaint, concern, or query to your boss. D. Pretend to address the customer's grievances by giving them utmost importance.
The journal entry to close the capital account includes
a. debiting the expense accounts and crediting the income summary account; b. debiting the income summary account and crediting the expense accounts; c. debiting the expense accounts and crediting the capital account; d. debiting the revenue accounts and crediting the capital account; e. none of these.
The simplest form of retail organization is most likely to be found in independents
Indicate whether the statement is true or false
Which of the following is NOT a technique to use when closing a bad-news message??
A) ?Inviting needless communication. B) ?Offering best wishes. C) ?Suggesting a counterproposal. D) ?Directing to other sources.