Historically, the Japanese have had poor dental care. As part of their beauty regimen, the Japanese do have a habit of lightening and whitening their skin. Teethart has developed "tooth manicure" salons, which allow Japanese to match their teeth coloration to their skin. A personalized whitening mouthpiece is developed for each patient. The mouthpiece is placed around the teeth and a cleaning solution is added. The patient listens to soothing music and sits in a comfortable chair while his or her teeth are whitened. Monthly treatments in this spa-like environment reflect the ________ element of Teethart's service mix.
A. Place
B. Promotion
C. Product
D. Production
E. Process
Answer: E
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A. Functional development B. Decentralized planning C. Indirect planning D. Top-down planning E. Accountable design planning
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Answer the following statement true (T) or false (F)
Medium service desks typically take on the characteristics of large service desks.
Answer the following statement true (T) or false (F)
List the six steps of the Conflict Resolution through Supportive Confrontation strategy
What will be an ideal response?