List the six steps of the Conflict Resolution through Supportive Confrontation strategy
What will be an ideal response?
Answer:
Step 1: Identify problem ownership using your "Window on Behavior"
Step 2: Research and reflect
Step 3: Select an alternative to follow using the "Three Alternatives Rule"
Step 4: Rehearse
Step 5: Meet to resolve the conflict
Step 6: Follow through and follow-up
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