Colleen is especially nervous about an upcoming workplace presentation. She should ________
A) present her first sentence from memory
B) begin speaking immediately without pausing
C) avoid any body movement
D) speak quickly so she doesn't sound nervous
A
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Companies that practice perceived obsolescence use product components that will break, wear, rust, or rot sooner than they should
Indicate whether the statement is true or false
Division of markets is considered to be a type of horizontal restraint of trade
Indicate whether the statement is true or false
The Ritz-Carlton Hotel trains each employee to note the likes and dislikes of regular customers and record this information into a computerized guest history profile that provides information on the preferences of 240,000 repeat Ritz-Carlton customers. Through the use of this customer database, the Ritz-Carlton is able to provide more personalized service to its guests. If, for example, a guest prefers a feather pillow or always orders a glass of sherry before retiring, this information can be entered in the database and these needs can be anticipated and met. By providing more personalized service, the Ritz-Carlton is narrowing provider ________ of the gaps model of service quality.
A. Gap 1 B. Gap 2 C. Gap 3 D. Gap 4
A researcher might decide to use personal interviews for which of the following reasons?
a. they take a considerable amount of time to conduct b. they yield a large amount of information c. they are flexible and adaptable to the situation and the respondent d. b and c only