Provider ________ is the difference between company understanding of customer expectations and the development of customer-driven service designs and standards.
A. Gap 1
B. Gap 2
C. Gap 3
D. Gap 4
Answer: B
Business
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Dominique Astor, a wealthy widow, visits the Inn at Chelmsford a few times each year. When she arrived this past time, she noticed in her room there was a free complimentary box of her favorite Italian chocolates, and a copy of the paper she reads every morning she stays with them. In addition, she was greeted by name and was given her preferred suite. This is an example of the ______.
a. basics driver b. enhancement driver c. wow driver d. personalize driver
Business
Saving face is the primary motivational factor in low-context cultures
Indicate whether the statement is true or false
Business
What forms can deceptive advertising claims take?
Business
What is the essential role of Judicial Review in the U.S. Court System?
Business