Physical distribution differs from logistics in that
A. logistics uses JIT to coordinate activities among firms, and physical distribution does not.
B. logistics includes customer service decisions, and physical distribution does not.
C. logistics includes transporting goods, and physical distribution does not.
D. logistics deals with storing, and physical distribution does not.
E. None of these answers is correct, as physical distribution is another common name for logistics.
Answer: E
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Deposits made by a company but not yet reflected in a bank statement are called
a. Debit memoranda b. Deposits in transit c. Credit memoranda d. None of the above
Customer relationship management enables companies to provide excellent real-time customer service through the effective use of ________
A) reports from mystery shoppers B) survey data from customers who have defected C) market research D) individual account information E) demographic trend data
Which of the following would not be a factor in the consideration of whether or not a special order is accepted or not?
A) Variable costs B) Avoidable fixed costs C) Sales price of the special order D) Unavoidable fixed costs
Whenever the population has a normal probability distribution, the sampling distribution of 
is a normal probability distribution for
A. large sample sizes. B. small sample sizes. C. any sample size. D. samples of size thirty or greater.