A ________ is a repository of customer information that records all contacts that a customer has with a firm and generates a customer profile available to everyone in the firm with a need to know the customer.
A. customer service chat system
B. CRM system
C. data warehouse
D. transactive content system
Answer: B
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Which correlation coefficient suggests the strongest relationship?
A. +1 B. –1 C. 0 D. +0.5
A ______ is a useful technique for looking at the advantages and disadvantages of a proposed change.
a. gap analysis b. force-field analysis c. systems assessment d. change analysis
Under the Constitution Act, the federal government and the Provincial legislatures both have the power to make laws concerning matters of common interest across Canada
Indicate whether the statement is true or false
Andy Kim was quietly having a beer one night at Casey's Tavern when he was suddenly and without warning attacked by Red Nekk, who was clearly intoxicated
Red is somewhat notorious around Casey's: he gets thrown out about once a week for starting fights and knows that. On other occasions when he's been there, there have been two bouncers, so he's felt safe. Unfortunately, they were both breaking up another fight when he was suckered by Red. Andy suffered cuts and bruises as a result of this incident, and he sues Casey's for negligence. Which of the following is TRUE? A) The defendant had no duty to protect Andy from attack by its patrons. B) Andy voluntarily assumed the risk of an assault when he attended a place like Casey's. C) The defendant took reasonable care to protect its patrons by employing two bouncers. D) The defendant should have barred Red from the premises, given his history. E) There was nothing the defendant could have done in the circumstances to have protected Andy from an attack.