Multiple, plausible stories for probable futures are known as
A. scenarios.
B. strategic forecasts.
C. vision statements.
D. strategies.
E. contingency plans.
Answer: A
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Which of the following statements about employee rights is true?
A. Employee rights are based on what the employer deems is fair and equitable. B. Privacy is only an employee right with private firms not public entities. C. The terminate-at-will rule first came about during a 1940 court case. D. Reciprocity is an employee right guaranteed by federal laws. E. Cooperative acceptance is an employee right referring to fair treatment.
An unfavorable volume variance may be due to a failure of supervisors to maintain an even flow of work
Indicate whether the statement is true or false
Customer satisfaction surveys, as part of an external customer service audit, should include all of the following except?
a. Opportunities for a customer to indicate satisfaction with firm performance on each customer service element b. Opportunities for a customer to indicate satisfaction with a firm’s competitors c. Opportunities to express customer changes in demographics (e.g., changes in marital status, address, etc.) d. Opportunities to provide free-form comments
Within environmental regulation, the "cap-and-trade" principle produces a market that allows companies to purchase and sell what?
A) hats that promote environmental awareness B) shares of stock in renewable energy sources C) emission allowances D) space in landfills E) carbon reduction sweepers