Customer satisfaction surveys, as part of an external customer service audit, should include all of the following except?
a. Opportunities for a customer to indicate satisfaction with firm performance on each customer service element
b. Opportunities for a customer to indicate satisfaction with a firm’s competitors
c. Opportunities to express customer changes in demographics (e.g., changes in marital status, address, etc.)
d. Opportunities to provide free-form comments
c. Opportunities to express customer changes in demographics (e.g., changes in marital status, address, etc.)
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Production is initiated as individual sales orders are received with this type of manufacturing:
a. pull b. push c. JIT d. SCM
Why does a firm's number of prospects always equal or exceed its number of customers?
What will be an ideal response?
Events A and B are mutually exclusive. Which of the following statements is also true?
a. A and B are also independent. b. P(A ? B) = P(A)P(B) c. P(A ? B) = P(A) + P(B) d. P(A ? B) = P(A) + P(B)
Which of the following is the largest export market of the United States?
A. Brazil B. China C. Canada D. Germany E. Mexico