What is interactive voice response (IVR)?
A. Automatically dials outbound calls and when someone answers, the call is forwarded to an available
agent.
B. Directs customers to use touch-tone phones or keywords to navigate or provide information.
C. A phone switch routes inbound calls to available agents.
D. None of the above.
B. Directs customers to use touch-tone phones or keywords to navigate or provide information.
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Which of the following is defined as a failure on the part of the prospective respondent to take part in the survey or to answer specific questions on the questionnaire?
A) respondent failure B) respondent stubbornness C) nonresponse D) noncompliance E) insubordinate
Answer the following statements true (T) or false (F)
1. Entries in the sales journal are posted to both the accounts receivable subsidiary ledger and the general ledger. 2. After posting entries in a sales journal to the general ledger, the Accounts Receivable balance in the general ledger should equal the sum of the individual customer balances in the accounts receivable subsidiary ledger. 3. The sales journal is used for all sales of merchandise inventory. 4. The cash receipts journal is a special journal used to record business transactions involving cash receipts and credit sales.
Through fraudulent means, Finlay induces Ethel to sign a contract to in-vest with him the profits from her business. When Ethel learns the truth, she may A) only enforce the contract
B) ?only recover what she invested with Finlay. C) enforce the contract or recover what she invested with Finlay. D) ?do nothing.
__________ represents a pattern of performance between the parties to a contract
A) Course of dealing B) Usage of trade C) Course of trade D) Usage of dealing