As the manager of the local Express Package Services, a retail shipping facility, DeAnna is evaluating the employees who work at the counter. She looks at such factors as positive or negative customer comments about each employee, their sales relative to those of their coworkers, the amount of time they spend with each customer, and so forth. DeAnna is evaluating each of these employees in terms of their
A. citizenship behavior.
B. task performance.
C. job performance.
D. courtesy.
E. counterproductive behavior.
Answer: C
You might also like to view...
Two or more consumer promotional activities combined into a single campaign is a(n):
A) intercompany tie-in B) intracompany tie-in C) overlay D) premium
Which of the following is a term in a bill of lading that purports to extend to third parties the carrier's liability limits established by the Hague and Hague-Visby Rules?
A. Himalaya Clause B. force majeure clause C. voyage charterparty D. ultra vires rule
If a consumer product is found to be imminently hazardous, the Consumer Product Safety Commission (CPSC) has the power to require the manufacturer to recall the product.
Answer the following statement true (T) or false (F)
Which of the following actions would a cultural leader avoid?
A. Taking clear actions that represent the new values of the company B. Encouraging employees to take actions that they don’t do themselves C. Overcommunicating new culture values D. Communicating central values for employees to rally around E. Finding ways to signal that the old way of doing things is no longer acceptable