Casey heard that the people who work at a nearby clothing store are unfriendly and rude. When Casey went there to shop the staff was polite, but he acted in a less than friendly manner. Why?
a. Casey communicated in a manner that facilitated his assumptions and expectations.
b. Casey imitated the communication behavior of the people at the clothing store.
c. Casey communicated in a manner that reflected contextual cues.
d. Casey was right about his perceptions of the people who worked at the nearby
clothing store.
e. None of the above
a
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